Facultad de Ingeniería Mecánica - UNI
Implementation and scalable cloud infrastructure for Moodle. Module development.
www.campusvirtualfim.com Moodle support
Moodle platform support and maintenance
Installation, updates, maintenance for your Moodle platform and cloud infrastructure support, with 24/7 assistance.
We have a specialized team, with years of experience in Moodle support and maintenance, dedicated to keeping your platform running smoothly and without interruption.
- +600 implementations
- +18 countries
- +1500 consultations
- 24/7 support
24/7 support
Continuous assistance so your virtual classroom never stops.
Secure updates
Versions and patches applied with your security and data in mind.
Multiple channels
Tickets, chat, calls and email, whichever you prefer.
Optimized performance
Server and platform tuned to respond quickly.
The service
Support, administration and maintenance for Moodle platforms and classrooms
We offer 24/7 support for Moodle virtual platforms. Our professional staff combine experience and effectiveness in managing and supporting Moodle platforms.
We work with companies, government entities, educational institutions and other organizations that need their learning environment to always be available, up to date and secure.
What's included
Our LMS support services include
Support is organized around two complementary fronts: helping the platform administrator and providing technical support for the application and its server.
Administrative support
We resolve questions that come up in your organization about Moodle administrator functions and assist you with any issue during the installation of plugins and add-ons.
Installation and updates
We install Moodle and apply LMS updates, protecting your educational environment's information.
Troubleshooting
We guide you in resolving issues related to the Moodle platform.
Add-ons and integrations
We install LMS add-ons and integrate Moodle with third-party applications and databases.
Customization and branding
We adapt the platform's design to your institution's visual identity. See template design.
Server and hosting
We configure the LMS server and provide hosting and cloud infrastructure support.
Integration and development
We integrate and develop custom applications for your platform. See plugins and modules.
Personalized
Get personalized support
Our LMS support services keep your Moodle platform up to date, with special attention to security and performance optimization. Our team's experience and dedication are the added value in every service.
Since supporting an LMS requires specialized expertise, we have professionals with years of experience in this field, who know Moodle's architecture, plugins and infrastructure in depth.
Channels
Tools in our support service
Choose the channel that's most convenient for you; every request is logged for follow-up.
Tickets
Our ticketing system ensures every request is handled promptly and with full traceability.
Chat
You can connect with our experts through live chat for a quick answer to your question.
Calls
Our experts are available to help with your technical issues over the phone.
Write to us by email with details of your case and we'll follow up until it's resolved.
Prevention
Preventive maintenance for your platform
Beyond handling incidents, maintenance aims to prevent them: we review the state of the platform and the server, apply security updates, verify that plugins are working properly, and adjust the configuration so Moodle performs well during peak usage.
- Moodle, theme and plugin updates with a prior backup of your information.
- Security review and SSL certificates.
- Monitoring of server and database performance.
- Support via WhatsApp, phone and email.
Is it for you?
This service is ideal if…
- Ideal if your institution relies on Moodle daily and can't afford downtime.
- Ideal if you don't have an in-house team specialized in Moodle and servers.
- Ideal if your platform is outdated or you need to install plugins safely.
- Ideal if you want a single provider for platform, hosting and cloud infrastructure.
How we work
Our process
- 1Initial assessment
We review the version, plugins, server and overall condition of your platform.
- 2Support plan
We define channels, scope and response priorities based on your needs.
- 3Support and maintenance
We resolve incidents and apply preventive maintenance and updates.
- 4Ongoing follow-up
We log every case and propose performance and security improvements.
Portfolio
See all projects →Projects
Platforms we designed, implemented and operate for universities, public institutions and companies.
Autoridad Portuaria Nacional
Design and implementation of scalable cloud architecture for Moodle.
campusvirtual.apn.gob.pe
International Institute of Ports and Cities - France
Implementation and scalable cloud infrastructure for Moodle.
villesportuairesdurables.com
Escuela de Posgrado - GERENS
Design and implementation of scalable cloud architecture for Moodle.
www.gerens.edu.pe
Programa JUNTOS - MIDIS
Design and implementation of scalable cloud infrastructure for Moodle.
aulavirtual.juntos.gob.peClients
They trust us
FAQ
Moodle support and maintenance: frequently asked questions
Can’t find your answer? Write to us and a specialist will reply.
Is support available 24 hours a day?
Yes. We offer 24/7 support for Moodle platforms through tickets, chat, WhatsApp, phone and email.
What does the support and maintenance service include?
It includes administrative support, installation and updates, troubleshooting, plugin installation, integrations, customization and server or hosting support. The exact scope is defined based on your platform.
Can you support a platform you didn't implement?
Yes. We first run a diagnostic of the version, plugins and server to understand its condition, then define the support plan.
Do you update Moodle to the latest version?
Yes. We plan the update by checking theme and plugin compatibility, and back up your information before applying any changes.
Do you also support the server?
Yes. We configure and support the LMS server, whether on your own hosting or on cloud infrastructure such as AWS, Azure or Google Cloud.
How much does support cost?
It depends on the scope, the size of the platform and the level of attention required. Request a quote and we'll send you a proposal tailored to your needs.
How quickly do you respond to an incident?
Every request is logged and prioritized by impact; critical incidents affecting access to the platform are handled with the highest priority.
Contact us
Get a quote: Moodle support and maintenance
Tell us about your project. A specialist will review your case and reply with a tailored proposal, at no obligation.
- WhatsApp+51 965 242 448
- Emailinfo@aulasmoodle.com
- Support24/7 support via WhatsApp, phone and email
- +600implementations
- +18countries
- +1500consultations
- 24/7support
More services
You may also be interested in
Moodle hosting
High-availability Moodle hosting and VPS servers
Specialized hosting for Moodle™, fast and secure, with control panel, SSL certificate and 24/7 support in Spanish.
See service →Moodle migrationsMigrating your Moodle platform to the cloud
Migration can be a challenging process for many organizations. At AulasMoodle we remove that complexity and help you adopt the cloud with a team of skilled solutions architects.
See service →Moodle SaaSMoodle as a service (SaaS), fully managed
Automate your Moodle™ LMS platform's processes so you can focus on your learning goals. We offer a complete learning environment managed by our team.
See service →